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This is an anonymized example of a finished case file — the cover summary, case details, fulfillment timeline, and numbered evidence index a reviewer sees at a glance. No sign-up, nothing to download.
Everything below is anonymized example data — shown to demonstrate the structure and quality of a finished file, not a real customer's records. A real file uses your own genuine records, which you review and submit yourself.
Merchant Casefile
Evidence systems for online sellers
MCF-SAMPLE-0001
Case File — Item Not Received (Delivery Dispute)
1.Case summary
- Merchant
- Coastal Goods Co. (sample)
- Payment platform
- Stripe
- Order number
- #CG-10472
- Dispute amount
- 148.00 USD
- Dispute reason
- Merchandise not received (13.1)
- Dispute opened
- 2026-05-14
- Response deadline
- 2026-05-28
- Product
- Handwoven throw blanket
- Carrier
- DHL Express
- Tracking number
- JD0149•••••• (masked)
2.Merchant statement
This case file organizes records supplied by the merchant relating to order #CG-10472. The merchant reports the order was placed on 2026-04-28 and dispatched via DHL Express on 2026-04-30. Carrier tracking is reported as showing delivery, with signature, on 2026-05-06 to the destination in Germany. Supporting records provided by the merchant are listed in the evidence index.
3.Order and customer details
- Customer
- M. T. (initials — anonymized)
- Shipping address
- [redacted in sample]
- Order date
- 2026-04-28
- Order total
- 148.00 USD
4.Fulfillment and shipping timeline
| Date | Event |
|---|---|
| 2026-04-28 | Order placed |
| 2026-04-29 | Order fulfilled by merchant |
| 2026-04-30 | Shipment dispatched (DHL Express) |
| 2026-05-06 | Carrier reported delivery — signed |
| 2026-05-14 | Payment dispute opened |
5.Delivery confirmation
- Destination country
- Germany
- Signature required
- Yes
- Tracking shows delivered
- Yes
- Carrier delivery date
- 2026-05-06
6.Customer communication record
- Customer contacted first
- No record
- Summary
- Support replied within 3h offering tracking
7.Evidence index
| Exhibit | Document provided |
|---|---|
| A | Order confirmation (items, amount, date) |
| B | Fulfillment record |
| C | Carrier dispatch receipt |
| D | Full tracking history — all carrier scans |
| E | Proof of delivery — signature confirmation |
| F | Shipping & returns policy shown at purchase |
| G | Customer communication log |
MCF-SAMPLE-0001 — DRAFT prepared from anonymized sample data for illustration. In a real case, verify every statement against the original records before submitting. Merchant Casefile provides organizational tools and educational resources. It does not provide legal, financial, banking, or payment-processor advice, and does not guarantee dispute outcomes.
What you're actually paying for
You don't pay to win — you pay to be ready
The bank decides every outcome. What a case file gives you is the part you can control: a complete, reason-matched response, assembled and submitted on time.
You never miss the deadline
A clear response window, tracked from the day the notice lands, so your evidence is actually reviewed instead of arriving late.
It's matched to the reason code
The records you include answer the specific claim — "not received", unauthorized, not-as-described — instead of a generic pile.
It's organized and indexed
Scattered screenshots, emails, and tracking pages become one ordered file with a numbered index a reviewer can actually follow.
It looks professional
A neutral cover summary and a consistent structure that reads like a business put it together — because you did.
Straight answers
The questions buyers actually ask
Turn scattered records into one clear file
Use the kit templates to build it yourself, or have us organize your genuine records for you. You review and submit — always.
Honest-by-design
Merchant Casefile provides organizational tools and educational resources. It does not provide legal, financial, banking, or payment-processor advice, and does not guarantee dispute outcomes.