Digital kit
International Delivery Dispute Kit
Templates and workflows for merchants responding to delivery-related disputes.
No guaranteed outcomes. Built to help merchants present legitimate records clearly.
- Price
- $39 · one-time
- Includes
- 12 templates & checklists
- Best for
- Delivery disputes only
- Format
- Fill-in documents + spreadsheet
Built for
Designed for delivery-related disputes
The templates are organized around the situations international sellers see most often.
What's included
Twelve ready-to-fill templates
Each is a clean, labeled Word document you complete with your own information — plus a tracker spreadsheet and a branded Start-here guide.
Format & compatibility
- Fillable Word templates (.docx)
- Tracker spreadsheets (.csv)
- Opens in Word, Google Docs, Excel & Sheets
- Branded “Start here” guide included
Evidence cover letter template
A clear, neutral summary page that introduces the records in your case file.
Order summary template
Capture order number, items, amounts, dates, and customer details in one place.
Shipping timeline template
Lay out every shipping milestone in chronological order, from label to delivery.
Delivery confirmation page
Organize carrier delivery scans and proof-of-delivery details on one sheet.
Customer communication log
Record the dates and content of genuine messages exchanged with the customer.
Policy acknowledgement page
Reference the shipping and returns policies in effect at the time of the order.
Product listing proof page
Document how the item and its terms were presented on your store at purchase.
Evidence index
A contents page that lists and numbers every document in the case file.
Carrier handover tracking template
Track the handover points between you, fulfillment, and the carrier network.
Dispute response checklist
A step-by-step checklist to confirm your case file is complete before you submit.
Case folder naming system
A consistent file and folder naming convention so records stay easy to find.
Chargeback tracker spreadsheet
Track open and resolved disputes, deadlines, and statuses in one spreadsheet.
Who it's for
Designed for merchants handling disputes themselves
- International and cross-border ecommerce sellers
- Small and mid-size stores handling their own disputes
- Merchants shipping physical goods with tracked delivery
- Sellers who want a repeatable way to organize records
What it helps organize
From scattered records to one case file
- Order details, amounts, and purchase dates
- Full shipping and tracking timelines
- Carrier delivery scans and handover points
- Genuine customer messages, in order
- The shipping and returns policy shown at purchase
- A numbered index of every document
Honest scope
What this kit does not do
Being clear about the limits is part of using genuine records responsibly.
- Guarantee or influence any dispute outcome
- Submit responses to your payment processor
- Create, edit, backdate, or alter any record
- Provide legal, financial, or banking advice
How to use the kit
Four steps from records to a ready file
- 1
Open the kit and the checklist
Start with the dispute response checklist to see which records you'll gather.
- 2
Fill each template with your records
Complete the order, shipping, and communication templates using your genuine information.
- 3
Assemble and index the case file
Use the evidence index and folder naming system to keep everything ordered and findable.
- 4
Review, then submit it yourself
Check the file against the checklist and submit your own response through your provider.
Preview
A look at the template structure
Illustrative previews — each template is a clean, labeled page you fill in.
FAQ
Questions about the kit
Not sure this is the right fit?
Compare your options
Need more than delivery templates, or short on time? Here's how the kits and the done-for-you service compare.
DIY · focused
International Delivery Dispute Kit
Best if you mainly handle delivery disputes and want a focused, affordable start.
View the kitDIY · everything
Complete Merchant Casefile Toolkit
Best if you sell across channels or handle disputes regularly. Every template, best value.
View the toolkitDone-for-you
We organize it for you
Best if you're short on time. Send genuine records; we build the structured case file.
See the serviceCreate a dispute-ready case file
Organize genuine evidence clearly and build a clearer response with the International Delivery Dispute Kit.
Honest-by-design
Merchant Casefile provides organizational tools and educational resources. It does not provide legal, financial, banking, or payment-processor advice, and does not guarantee dispute outcomes.