June 26, 20263 min read
Unauthorized Transaction Disputes
When a buyer says 'I didn't make this purchase,' here's the genuine evidence to gather — AVS/CVV results, IP and device, account history, and prior orders.
chargebacks
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Delivery dispute evidence, explained
Practical, honest guides on organizing the records you already keep. No hype, no guarantees — just clear, useful structure.
June 26, 20263 min read
Subscription & Recurring-Charge Disputes
When a buyer disputes a renewal or recurring charge, here's the evidence to gather — the sign-up record, accepted terms, renewal notices, and cancellation logs.
chargebacks
ReadJune 26, 20263 min read
Proof of Delivery: What Actually Counts
What qualifies as proof of delivery in a dispute — carrier scans, signatures, GPS, and photos — and how to capture and present it so a reviewer can follow it.
delivery disputes
ReadJune 26, 20262 min read
Duplicate & Double-Charge Disputes
When a buyer says they were charged twice, here's how to show what really happened — the single captured charge, auth holds, and refund records.
chargebacks
ReadJune 26, 20263 min read
The Chargeback Lifecycle, Explained
From the first chargeback to representment and pre-arbitration — the stages of a payment dispute, what happens at each, and where your evidence actually fits.
chargebacks
ReadJune 26, 20263 min read
What a Chargeback Really Costs You
A chargeback costs more than the disputed sale — lost revenue, the fee, the lost goods, your time, and your dispute ratio. The full picture for sellers.
chargebacks
ReadJune 25, 20263 min read
How to Prevent Chargebacks as a Seller
Practical, honest ways to cut chargebacks before they happen — clearer listings, a recognizable billing descriptor, good communication, and easy refunds.
chargebacks
ReadJune 25, 20264 min read
Chargeback Reason Codes, Explained
What chargeback reason codes are, why they decide which evidence actually matters, and how to find and read yours across Visa, Mastercard, and your provider.
chargebacks
ReadJune 24, 20264 min read
Chargeback Evidence for Digital Products
Selling downloads, software, or online services? Digital goods leave a different evidence trail. Here's what to record and how to organize it for a dispute.
chargebacks
ReadJune 23, 20263 min read
International Shipping Dispute Records
Cross-border orders add customs steps, multiple carriers, and long transit times. Here's how to organize records that make a delivery dispute clear.
international shipping
ReadJune 23, 20264 min read
Friendly Fraud vs. a Genuine Chargeback
Not every chargeback is fraud, and not every 'fraud' claim is genuine. A neutral guide to the common patterns and the right records for each.
chargebacks
ReadJune 22, 20264 min read
Respond to a Chargeback (Small Business)
A clear, calm walkthrough for small online sellers: how to read a chargeback notice, gather genuine records, and organize a tidy response before the deadline.
chargebacks
ReadJune 20, 20264 min read
Responding to 'Item Not Received'
A calm, step-by-step guide to organizing genuine order and delivery records into a clear response when a customer claims their item never arrived.
delivery disputes
ReadJune 17, 20263 min read
Carrier Handover Tracking, Explained
When a parcel passes between carriers, tracking can look like it has gaps. Here's how to document handover points so your records read as one clear journey.
carrier handover
ReadJune 12, 20263 min read
Delivered but Not Received: Evidence
When tracking says delivered but the buyer says it never arrived, the difference is in the details. Here's how to organize carrier and order records clearly.
delivery disputes
ReadJune 9, 20263 min read
Build a Shipping Timeline for Disputes
A chronological timeline is often the most valuable page in a dispute response. Here's a simple way to build one from the records you already have.
shipping timeline
ReadJune 5, 20263 min read
What Makes Delivery Evidence Strong
Not all evidence is equally useful. A practical look at what makes order, delivery, and communication records clear, complete, and easy to review.
evidence
ReadMay 28, 20263 min read
Writing a Neutral Evidence Cover Letter
A short, factual cover summary helps a reviewer understand your records quickly. Here's how to write one that reads as calm and credible.
cover letter
ReadMay 21, 20263 min read
Chargeback, Dispute, or Inquiry?
The words around payment disputes get used interchangeably, but they mean different things. A plain-language explainer for online sellers organizing a response.
chargebacks
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Merchant Casefile provides organizational tools and educational resources. It does not provide legal, financial, banking, or payment-processor advice, and does not guarantee dispute outcomes.