Kits & templates
Templates you fill in yourself
One-time kits of structured templates and checklists for organizing your own dispute evidence. Start focused or get everything — and upgrade to done-for-you anytime.
Start here
Which is right for you?
Three ways to build a dispute-ready case file — do it yourself with a kit, or have us organize it for you.
DIY · focused
International Delivery Dispute Kit
Best if you mainly handle delivery disputes and want a focused, affordable start.
View the kitDIY · everything
Complete Merchant Casefile Toolkit
Best if you sell across channels or handle disputes regularly. Every template, best value.
View the toolkitDone-for-you
We organize it for you
Best if you're short on time. Send genuine records; we build the structured case file.
See the serviceNot ready to buy? Start with the free Delivery Dispute Checklist.
Compare the kits
Delivery Dispute Kit vs Complete Toolkit
Both are one-time purchases of templates you complete yourself. The Complete Toolkit includes everything in the Delivery Kit, plus more.
Format & compatibility
- Fillable Word templates (.docx)
- Tracker spreadsheets (.csv)
- Opens in Word, Google Docs, Excel & Sheets
- Branded “Start here” guide included
| Feature | Delivery Dispute Kit | Complete ToolkitBest value |
|---|---|---|
| Price (one-time) | $39 | $79 |
| Best for | Delivery disputes only | All dispute types |
| Delivery dispute templates (12) | ||
| Evidence index & cover letter | ||
| Case folder naming system | ||
| Chargeback tracker spreadsheet | ||
| Broader evidence & workflow templates | ||
| Digital goods & subscription templates | ||
| Multi-case master index | ||
| Case file QA review sheet |
Honest-by-design
Merchant Casefile provides organizational tools and educational resources. It does not provide legal, financial, banking, or payment-processor advice, and does not guarantee dispute outcomes.