Turn genuine merchant records into clear, dispute-ready case files.
Merchant Casefile helps online sellers organize order details, delivery proof, policies, and customer communications into structured evidence packages for payment and delivery disputes.
No guaranteed outcomes. Built to help merchants present legitimate records clearly.
- Genuine records only
- No guaranteed outcomes
- You stay in control
- Built for cross-border sellers
The problem
Your evidence exists. It is just scattered.
When a dispute arrives, the records you need are usually spread across tools, inboxes, and carrier sites. Pulling them together under pressure is the hard part.
Order confirmations
In your store admin and email inbox
Tracking scans
Spread across carrier websites
Customer emails
Buried in support threads
Product page screenshots
Rarely captured at time of sale
Shipping policies
Versioned and easy to lose
Carrier handover records
Split between fulfillment steps
Merchant Casefile gives these records a single, consistent home — so a legitimate response is a matter of organizing, not scrambling.
How it works
A calm, repeatable way to respond
Four steps take you from scattered records to a structured case file you control from start to finish.
- 1
Gather genuine records
Collect the order, delivery, policy, and communication records you already have. Nothing is invented — you supply real documents.
- 2
Organize the timeline
Place each record in chronological order so the sequence of events is clear and easy to follow at a glance.
- 3
Build a clear case file
Use the templates to assemble an indexed, consistent evidence package with a neutral cover summary.
- 4
Submit through your payment provider
You submit your own response directly through your processor. Merchant Casefile never submits or decides anything for you.
Do it yourself
Two kits, one clear choice
One-time template kits you fill in yourself. Start focused with delivery disputes, or get every template at the best value.
International Delivery Dispute Kit
Templates and workflows for merchants responding to delivery-related disputes.
- Just delivery disputes — 12 focused templates
- Item-not-received, transit & customs delays
- Evidence index + case folder naming system
- Best for delivery-only disputes
Complete Merchant Casefile Toolkit
Every delivery kit template plus the full library of evidence and workflow files.
- Everything in the Delivery Kit, plus more
- All dispute types — 20 templates total
- Broader evidence & workflow library
- Best for multi-channel sellers
Done-for-You
Prefer we organize it for you?
You provide your genuine, original records. We arrange them into a clean, indexed evidence package using the Merchant Casefile structure. We never create, edit, or submit evidence.
From $199 · Urgent option available
You send genuine records
Order, delivery, policy, and communication records you already hold.
We structure and index
A consistent, numbered case file with a neutral cover summary.
You receive a ready package
An organized file you review and submit yourself.
Built for cross-border sellers
Built for international ecommerce sellers
International orders add transit time, customs, and carrier handovers — exactly the details that disputes turn on. The templates are structured for that reality.
Long transit windows
Organize tracking across multi-leg international journeys where delivery takes time.
Customs and handovers
Capture customs steps and carrier handover points that domestic sellers rarely face.
Cross-border communication
Keep a clear log of customer messages across time zones and languages.
Multiple carriers
Bring records from several carriers into one consistent, readable format.
What's inside
What a clear case file includes
Every template plays a role. Together they form an indexed package a reviewer can read in order — calm, factual, and complete.
- Evidence cover letter
- Order summary
- Shipping timeline
- Delivery confirmation
- Customer communication log
- Policy acknowledgement
- Product listing proof
- Evidence index
Free resource
Free Delivery Dispute Checklist
A one-page checklist of the genuine records worth gathering before you respond to a delivery dispute. Get it by email — no cost, no obligation.
- Order confirmation and invoice saved
- Full tracking history exported
- Carrier proof-of-delivery or final scan captured
- Shipping policy version at time of order noted
- Customer communications logged with dates
Or view the full checklist online — no email needed.
Send me the checklist
Enter your email and we'll send it over.
Questions
Honest answers, up front
We're clear about what Merchant Casefile is — and what it isn't.
Built to be honest
Merchant Casefile provides organizational tools and educational resources. It does not provide legal, financial, banking, or payment-processor advice, and does not guarantee dispute outcomes.
Only genuine records
We help organize records you already have. We never create, edit, backdate, or hide anything.
No guaranteed outcomes
Disputes are decided by your payment provider. We never promise a win or a reversal.
You stay in control
You submit your own response. We don't contact processors or act on your behalf.