Complete bundle
Complete Merchant Casefile Toolkit
Every delivery kit template plus the full library of evidence and workflow files.
No guaranteed outcomes. Built to help merchants present legitimate records clearly.
- Price
- $79 · one-time
- Includes
- 20 templates & checklists
- Best for
- All dispute types
- Format
- Fill-in documents + spreadsheet
Why the full toolkit
The complete evidence system for serious sellers
If you sell across multiple channels or respond to disputes more than occasionally, the toolkit gives you one consistent structure for everything.
Everything, in one place
All delivery dispute templates plus the broader evidence and workflow library.
Made for repeat use
Built for sellers who handle disputes regularly across more than one channel.
A consistent system
One naming and indexing structure for every case file you build.
Included — part 1
Every International Delivery Dispute Kit template
The full delivery dispute library is built in — ready-to-fill Word documents plus trackers.
Format & compatibility
- Fillable Word templates (.docx)
- Tracker spreadsheets (.csv)
- Opens in Word, Google Docs, Excel & Sheets
- Branded “Start here” guide included
Want only the delivery templates? See the standalone kit for $39.
Included — part 2
Plus the broader evidence & workflow library
Generic, reusable templates for organizing disputes beyond delivery alone.
Refund and resolution log
Document refunds, replacements, and good-faith resolutions you have offered.
Terms acceptance record
Note where and when the customer accepted your store terms at checkout.
Digital goods delivery template
Organize access logs and delivery records for digital or download products.
Subscription and billing summary
Lay out billing dates, renewals, and notifications for recurring orders.
Marketplace order export guide
A reference for exporting clean order records from common selling platforms.
Evidence package cover index (multi-case)
A master index for merchants organizing several case files at once.
Response tone and clarity guide
Educational guidance on writing clear, factual, neutral case summaries.
Case file QA review sheet
A final quality check to confirm records are complete, legible, and consistent.
Compare
Delivery Kit vs Complete Toolkit
The toolkit includes everything in the Delivery Kit, plus the broader library.
| Feature | Delivery Dispute Kit | Complete ToolkitBest value |
|---|---|---|
| Price (one-time) | $39 | $79 |
| Best for | Delivery disputes only | All dispute types |
| Delivery dispute templates (12) | ||
| Evidence index & cover letter | ||
| Case folder naming system | ||
| Chargeback tracker spreadsheet | ||
| Broader evidence & workflow templates | ||
| Digital goods & subscription templates | ||
| Multi-case master index | ||
| Case file QA review sheet |
Only need delivery templates? See the standalone kit for $39.
Honest scope
What the toolkit does not do
- Guarantee or influence any dispute outcome
- Submit responses to your payment processor
- Create, edit, backdate, or alter any record
- Provide legal, financial, or banking advice
FAQ
Common questions
Build a clearer response, every time
Organize order, delivery, policy, and communication records into a dispute-ready case file with the complete toolkit.
Honest-by-design
Merchant Casefile provides organizational tools and educational resources. It does not provide legal, financial, banking, or payment-processor advice, and does not guarantee dispute outcomes.