About
Evidence systems for online sellers
Merchant Casefile started from a simple observation: when a dispute lands, most sellers already have the records they need — the records are just scattered and hard to present clearly.
Online sellers — especially those shipping internationally — deal with long transit windows, customs steps, multiple carriers, and cross-border customer messages. When a delivery or payment dispute arrives, the relevant proof is spread across store admins, email inboxes, and carrier websites.
We build templates, checklists, and an optional organization service that bring those genuine records into one consistent structure: an indexed case file with a clear timeline and a neutral cover summary. The goal is to help merchants present legitimate records clearly — nothing more, and nothing less.
We are deliberate about what we are not. Merchant Casefile is an organizational and educational tool. It does not guarantee outcomes, submit disputes on your behalf, or offer legal or financial advice. Decisions rest entirely with your payment provider and the card networks.
What we value
A few principles guide every template and every page.
Honest by design
We never promise outcomes, and we never help anyone fabricate, alter, or hide records. The product only works with genuine evidence.
Merchants stay in control
You gather your own records, build your own file, and submit your own response. We provide the structure, not the decision.
Clarity over noise
A calm, well-organized case file is easier to read than a pile of screenshots. We optimize for clarity and completeness.
Educational, not advisory
We share practical structure and habits. We are not lawyers or a payment processor, and we don't pretend to be.
Start with the right structure
Explore the toolkit, or have us organize your genuine records for you. Either way, you stay in control of your response.
Honest-by-design
Merchant Casefile provides organizational tools and educational resources. It does not provide legal, financial, banking, or payment-processor advice, and does not guarantee dispute outcomes.