Done-for-You service
Have a delivery dispute? We turn your records into a submit-ready case file.
You send genuine records. Merchant Casefile organizes them into a clear, structured evidence package — a PDF case file, timeline, evidence index, and checklist — that you submit to Stripe, PayPal, Shopify, or your own payment provider yourself.
Merchant Casefile organizes documents and records. We do not provide legal advice, submit disputes on your behalf, guarantee outcomes, create evidence, edit records, or hide relevant facts.
What we handle first
Built for international delivery disputes
To do this well, we focus on one category to begin with — the delivery-related disputes international sellers see most.
We don't take unauthorized-payment, digital-product, subscription, or “not as described” disputes yet — those need different evidence. If your case isn't a fit, we'll tell you and refund before any work begins.
How it works
From your records to a submit-ready file
A clear, five-step process. You stay in control from start to finish.
- 1
Start a Casefile
Choose Standard or Urgent and check out. We focus on one reason type: international delivery disputes.
- 2
Submit your details and records
After checkout you complete a short case form. We then send a private, secure link to upload your original records.
- 3
We review and build the timeline
We confirm the case is serviceable, then arrange your records into a chronological timeline and a numbered evidence index.
- 4
You receive a structured package
A clean PDF case file, an evidence index, your original records, and a submission checklist — with one revision for factual corrections.
- 5
You submit it yourself
You file the package through your own payment provider before your deadline. The provider makes the decision, not us.
What you receive
A professional case file, not a folder of screenshots
- A structured PDF case file with a neutral case summary
- A chronological fulfillment and shipping timeline
- A numbered evidence index mapping each document to what it supports
- Your original records, organized and labeled
- A platform submission checklist (Stripe, PayPal, Shopify, or other)
- One revision for factual corrections
- 01 — Merchant Casefile (final PDF)
- 02 — Evidence index
- 03 — Original records (organized)
- 04 — Submission checklist
- README — How to submit your case
Pricing
Choose your service level
One-time, per case file. After checkout you'll complete a short intake and receive a secure link to share your records.
Standard Casefile
Delivered within 2 business days
- Review of your uploaded records
- Delivery timeline + evidence index
- One structured PDF case file
- Submission checklist + one revision
Urgent Casefile
Delivered within 24 hours
- Everything in Standard
- Priority scheduling
- Best when your deadline is close
- Records and case must be ready to go
We accept Urgent cases only when your dispute deadline is at least 48 hours away and your records are readable, genuine, and complete.
See what you need
Gather these genuine records
You don't need every item — bring what you have. We'll request anything important that's missing. Upload originals only; never edit, crop out context, or recreate records.
- Dispute notice (screenshot or PDF)
- Order confirmation
- Payment confirmation
- Product page screenshot
- Shipping policy screenshot
- Refund / return policy screenshot
- Tracking screenshots
- Carrier handover tracking
- Delivery confirmation / signature proof
- Customer messages or emails
- Refund or replacement offer messages
- Invoice
Honest scope
What this service does not do
- Submit disputes or log in to your payment account for you
- Guarantee, predict, or influence any dispute outcome
- Create, alter, backdate, recreate, or conceal any record
- Provide legal, financial, or banking advice
Prefer to do it yourself?
International Delivery Dispute Kit — $39
The same structure as templates you fill in yourself. Many sellers start here, then upgrade to the done-for-you service when time runs short.
Questions first?
Not sure if your case is a fit?
Tell us a little about your dispute and we'll let you know honestly whether we can prepare a serviceable case file — before you pay.
Honest-by-design
Merchant Casefile provides organizational tools and educational resources. It does not provide legal, financial, banking, or payment-processor advice, and does not guarantee dispute outcomes.