Stripe disputes
Stripe chargebacks & disputes: organize your evidence
Facing a Stripe dispute? Merchant Casefile helps you turn your genuine order, delivery, policy, and communication records into a clear, submit-ready evidence package — one you file yourself through Stripe.
No guaranteed outcomes. Not affiliated with Stripe.
Stripe dispute
What a Stripe dispute means for you
When a customer questions a charge, Stripe asks you to respond with evidence. Stripe surfaces a dispute (often called a chargeback) in the Dashboard and gives you a window to add evidence. Stripe forwards what you submit to the cardholder's bank, which makes the decision.
Your job is the part you control: presenting legitimate records, clearly. We never create, edit, or hide anything — and the outcome is always decided by the cardholder's bank, not by Stripe or by us.
How it works
Responding to a Stripe dispute, step by step
- 1
You're notified of a dispute
Stripe surfaces a dispute (often called a chargeback) in the Dashboard and gives you a window to add evidence. Stripe forwards what you submit to the cardholder's bank, which makes the decision.
- 2
Note the deadline
Find the response deadline and work backward from it — a missed deadline means your records are never seen. Always follow the current steps and dates your provider shows.
- 3
Organize your genuine records
Bring your order, delivery, policy, and communication records into one clear, indexed package with a short, neutral cover summary.
- 4
Submit it yourself through Stripe
Add your evidence in the Stripe Dashboard (Payments → Disputes) before the deadline. The cardholder's bank and the card networks make the decision — not us, and not Stripe.
What to organize
Records to gather for a Stripe delivery dispute
You don't need every item — bring what you genuinely have. Originals only; never edit, crop out context, or recreate a record.
- Order confirmation and itemized invoice
- Payment confirmation and transaction reference
- Full carrier tracking history, with timestamps
- Proof of delivery or the final carrier scan
- The shipping and returns policy shown at purchase
- Genuine customer messages, in date order
- The product listing as it appeared when purchased
- A numbered evidence index tying it all together
Submitting through Stripe
Add your evidence in the Stripe Dashboard (Payments → Disputes). Attach your records, reference them in a short cover summary, and submit before your deadline. Follow the current on-screen steps — providers update them.
Mind the deadline
Response windows are time-limited and vary by card network and provider. Note your exact deadline as soon as you're notified, and submit with time to spare.
Short on time?
Up against a Stripe dispute deadline? We'll build the case file for you.
Send us your genuine records and we organize them into a structured, submit-ready evidence package — you review it and file it yourself.
Standard Casefile
Delivered within 2 business days
Best when you have a few days before your response is due.
Start StandardUrgent Casefile
Delivered within 24 hours
Priority turnaround for a tight deadline — records ready to go.
Start UrgentWe never create, edit, or submit evidence, and we don't guarantee outcomes. See how the service works.
FAQ
Stripe dispute questions
Build a clear Stripe dispute response
Start free with the checklist, grab the templates, or have us organize a structured package for you.
Honest-by-design
Merchant Casefile provides organizational tools and educational resources. It is not affiliated with, endorsed by, or sponsored by Stripe; Stripe and related marks belong to their respective owners. We do not provide legal, financial, banking, or payment-processor advice, and do not guarantee dispute outcomes.